Information Security Center
We are committed to serving our customers and to the safety and confidentiality of our customer records.
Our cyber security technology helps protect your personal and financial information. Below are some of the safeguards we have in place to protect against online security breaches.
- User ID and Password - Online account access is limited to those possessing the user ID and password associated with your account(s).
- Encryption - Encryption technology protects data in transit between your computer and our systems. The closed lock icon indicates a communication session is encrypted.
- Firewalls - Firewalls protect against unauthorized access to our systems.
- Virus Protection - Anti-virus protection technology detects and prevents recognized viruses from entering our computer network.
- Patching - Regular and consistent patching limits our systems’ vulnerabilities to cyber-attacks.
- Timeout - Our online system is designed to log you out automatically after several minutes of inactivity.
While we provide for the protection and confidentiality of your online information on our systems, we need your help to ensure your information is protected on your systems. Learn what steps you need to take to protect your information and accounts online by reading more in our Information Security Center.
Jeffrey C. Weeks
Sr. Vice President & Chief Information Security Officer
Card SafetySimple tips that can give you peace of mind while using your card offline and online.
Email & Online FraudUse your email safely with our email safety and phishing tips.
Identity ProtectionProtect your accounts and personal information with a variety of tools and resources.
Credit BureausBy reviewing your credit report frequently, you help to protect yourself from identity theft.
Tips and frequently asked questions to help you safeguard your information.
Online PracticesInformation to help you bank online with confidence.
Individual Customer Online SafeguardsTips for protecting your identity and online transactions.
Business Customer Online SafeguardsTips for protecting your online business financial transactions.
Recommendations for Corporate Account Takeover Victims
- Immediately cease all activity from computer systems that may be compromised.
- Immediately contact us so that the following actions may be taken:
- Disable online access to accounts.
- Change online banking passwords.
- Open new account(s) as appropriate.
- Ensure that no one has requested an address change, title change, PIN change or ordered new cards, checks or other account documents be sent to another address.
- Engage a forensic investigator to determine the source of the breach and to return your system to a secure state for operations.
- Maintain a written chronology of what happened, what was lost and the steps taken to report the incident to the various agencies, banks and firms impacted. Be sure to record the date, time, contact telephone number, person spoken to, and any relevant report or reference number and instructions.
- File a police report and provide the facts and circumstances surrounding the loss. Obtain a police report number with the date, time, department, location and officer’s name taking the report or involved in the subsequent investigation. Having a police report on file will often facilitate dealing with insurance companies, banks, and other establishments. The police report may initiate a law enforcement investigation into the loss with the goal of identifying, arresting and prosecuting the offender(s) and possibly recovering losses.