Privacy and Security
- What can I do with the First National Bank mobile app?
With the First National Bank mobile app you can check account balances, view transaction history, transfer funds between accounts, pay bills and even deposit checks using the camera on your phone. You can also find the nearest branch or ATM and easily find contact information if you need to call us.
- Is the First National Bank app secure?
Our mobile security uses the same high standards we use in our online banking. It is designed to provide for a secure exchange of information with our customers. We utilize multiple security protocols such as firewalls, data encryption and customer authentication techniques. Account information is never stored on your phone.
- What is the difference between online banking and the mobile app?
For the most part, you can do the same functions on your mobile device as you can on your computer. The mobile app is simply optimized for your mobile device so it is easier to use.
- I'm having trouble finding the app in the app store.
There will be several apps in the app store with the name First National Bank. Try searching FNBO to ensure you're downloading the correct app. The icon will be green with our Circle One Logo and Omaha below it.
- What is my user ID and password?
Are you enrolled in online banking? If so – you will use the same user ID and password that you use to log-into your computer with today. Not enrolled in online banking? You will need to go to your computer and enroll before you can sign into our mobile app. Enroll now
- What if I lose my phone or get a new one?
No problem – just download the First National Bank app again from the app store and log-in with your online banking User ID and password. Our mobile app does not store any personal information on your phone, so you won’t have to worry about losing information or transferring it to a new phone.
- How much does mobile banking cost?
Our app is free! Data charges from your mobile carrier may apply.
- What devices are supported with the app?
iPhone, iPad, and Android Phones and Tablets
- Can I use BillPay through the mobile app?
Yes, you can pay any of the payees you currently have set up in online banking. If you need to add a new payee, you will need to visit the online banking site to do so. Once they’ve been added you can now start paying them via the mobile app. If you aren't enrolled in BillPay, you will need to log-in to online banking to enroll. Once enrolled and payees are set up, you can start paying bills with your mobile device.
- What are the requirements for a mobile deposit?
a. You must have an eligible checking account.
b. You are limited to $3,000 or five items, per day.
c. Don't forget to endorse your check.
d. Please unfold and flatten your check and place in a well-lit area with a solid background when taking your photo. Make sure you can see all corners of the check and try to avoid shadows.
- Are there any fees for mobile deposit?
No, depositing a check using our mobile apps is free!
- What are the cut off times for mobile deposit and when will my deposit be available?
If your deposit is made by 8:00 p.m. Central Standard Time / 7:00 p.m. Mountain Standard Time, that day will be consider the day of your deposit. If your deposit is made by 8:00 p.m. Central Standard Time, Monday – Friday, your funds are generally available within 2 business days. On weekends or holidays, the following business day will be considered the day of your deposit.
- What should I do with my paper check?
Keep your check in a safe place for 14 days, in case it is needed for verification. Please check your account history to verify your deposit has been credited. It's also a good idea to write "Already Deposited" on the front of your check so it's not accidentally deposited again.