Privacy and Security
Email Fraud

For security purposes, we are providing you with information to make you aware of fraudulent activities that are happening on the Internet and steps you can take to protect your personal or financial information online.

First National Email Standards

For added security First National will display your first and last name with the last four digits of your account number in each email that comes from us.

John Doe Account ending in: XXXX

We encourage you to use caution when applying for items via email. In order to safeguard yourself, be sure to verify that the web address provided in an email is accurate. First National Bank emails will only come from the addresses listed below:

• Customer Service emails are from firstnational@fnni.com
• Online Service emails; eStatements, Priority Alerts, etc... are from
  First National Bank Omaha [eService@online.fnni.com]
• Product Information emails are from
  First National Bank Omaha [email@email.firstnational.com]*

* Effective May 24, 2006 you will no longer receive emails from fnbo@ProcessRequest.com. This address is being replaced with email@email.firstnational.com. To ensure delivery of our emails to your inbox, please add the email addresses above to your address book.

If you receive an email that does not have this information, please inform us immediately. You can report this fraudulent email using our Report Internet Fraud Form or email us at reportfraud@fnni.com.

Email Safety

• Use the latest version of Internet browsers and email programs.
  

  Check to see if your browser meets First National's security standard AND our System Requirements.

  
  
• Review your email service provider's Security Statement. Be cautious about sharing personal information through email.
  

  Review our Email Security.

  
  
• Do not open suspicious email attachments; they may contain a virus that can infect your computer. Delete any unwanted email.
  
  
• If you are using a public computer, close the email program and Internet browser you are using before you leave.
  
  
• First National Bank Omaha will never ask for you to verify an account number, password, pin (personal Identification number) or social security number within an email.
  
  
• It is strongly recommended that you not email confidential information (such as social security numbers, account numbers, mother's maiden name, annual income, source of income, etc.).
  

  If you have questions regarding your First National Bank accounts, Contact Us.

Types of Email Fraud

• Phishing occurs when a consumer receives an email falsely claiming to be a legitimate company in an attempt to obtain personal information, such as account numbers, personal identification numbers (PIN), social security numbers, passwords, or other sensitive information.
  

  If you receive an email from First National Bank that you suspect is fraudulent and does not meet the guidelines above, please fill out a Report Internet Fraud Form or email us at reportfraud@fnni.com.

  
  
• Avoid opening emails when you do not know the sender. Spamming occurs when an unsolicited email is sent in bulk to a large group of consumers. It is recommended that you delete them immediately. By opening the email you risk the possibility that it may contain a virus and will also result in an increase in unsolicited emails.
  

  To ensure delivery of First National Bank emails to your inbox, please add the email addresses above to your address book.

  
  

For additional Security information, please review our Security FAQs, Online Security Commitment and Security Statement. Review the remaining areas of our Privacy and Security section to learn more about Privacy, Security, Card Safety, Identity Protection, and Online Practices.