“What I love most about my job is the family-like environment and how everyone goes the extra mile when helping our customers. I also have the privilege of serving the Spanish speaking community and assist them with any account questions or concerns.”

- Blanca
Customer Care Center

Outstanding customer service, Outstanding employees

For a century and a half, we have set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry. We are dedicated to our core values of integrity, teamwork, and professionalism while providing our customers with superior service and our continued support and respect. Learn about our most valuable asset: Our Employees

“I enjoy the one-on-one communication I have daily with our customers. I can provide a great customer experience by understanding my customers' needs while accomplishing their goals with a great attitude and a smile over the phone.”

- Chris
Customer Care Center

“I believe great customer service means providing professional and courteous assistance that exceeds my customers' expectations.”

- Keiko
Customer Care Center

“I get to help our customers and represent a wonderful company while working with great people every day in Customer Care. A customer has a great experience when their call is answered promptly and their issue is resolved the first time they call.”

- Shandi
Customer Care Center

“A great customer experience is having a smile on your face while speaking with customers, offering suggestions and assistance through your own life experiences and skills and treating your customer as you would like to be treated yourself.”

- Krysten
Customer Care Center

“I like working in the Customer Care Center because of the great people and the benefits.

I enjoy helping our customers and really appreciate it when a customer truly thanks me for my service.”

- Stephen
Customer Care Center

“Our team works hard to make sure we provide the best customer service experience possible. When our customers know they are valued and their opinion and business matter to us, they feel respected and will walk away with a positive experience.”

- Seth
Customer Care Center

“I am happy to be the 'front line' for our bank. We work as a team, resolving customer requests promptly and concisely the first time they call through the great customer service we provide. I love assisting our customers in meeting their financial needs.”

- Sonia
Customer Care Center

“I appreciate working for a family-owned bank with core values similar to my own.

I strive to exceed my customers' expectations each time I work with them.”

- Laura
Customer Care Center

“At the Customer Care Center the word CARE means something here. If I can help a customer with their account and know they're pleased with my service, it makes me feel good that I did my best. I like surprising them with a special offer when I can, too.”

- Renee
Customer Care Center