Getting Started

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• When is First National Online available?

  First National Online is available 24 hours a day, 7 days a week — whatever time is most convenient for you! However, the system is taken off-line for routine maintenance from 11:00 p.m. CT Sunday until 2:00 a.m. CT Monday. The Credit Limit Increase feature for our credit cards is also not available from 7:00 p.m. to 7:30 p.m. CT daily.

• What are your customer service hours for online banking?

  We are available to assist you 24 hours a day, 7 days a week for your online banking questions.

• What services are available with First National Online?

  To learn more about the services that are offered at First National Online check out our online demo.

• How much does First National Online cost?

  First National Online is FREE! Once you enroll, you'll have unlimited access to your account at no cost. Online BillPay is absolutely FREE! Pay anyone, anywhere, anytime!

• Can I have more than one account enrolled in First National Online?

  Yes. You can access all of your First National accounts online. Once you have enrolled one account, you can add additional accounts using the Add Accounts feature in the Update Info section. Then you will be able to use the same User ID and Password to view information about all of your accounts.

• How current is the information I can view with First National Online?

  Using the Account Summary feature of First National Online will give you the most current balance available, including any recent transactions/purchases.

• What if I forget my User ID?

  Just select "Forgot User ID" from the logon page. You will then be prompted to re-enroll your account. You may also Contact Us, 24 hours a day, 7 days a week.

• What if I forget my Password?

  Just select "Forgot Password" from the logon page. We will then prompt you to verify the information you supplied at the time of enrollment. After you verify your identity, the system will automatically prompt you to choose a new permanent password. You may also Contact Us, 24 hours a day, 7 days a week.

• If I share an account with someone else, do we both need to enroll or can we share a First National Online account?

  For your security purposes, every First National Online customer should have a unique User ID.

• Who do I call if I need help with my First National Online service?

  If you have questions concerning our online services, Contact Us.

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